Terms and conditions
Made to Order / Custom Order Terms and Conditions:
A 50% DEPOSIT WILL BE REQUIRED FOR ALL MADE TO ORDER/CUSTOM/MADE TO MEASURE ITEMS.
By consenting to the terms and conditions you hereby understand that the items you are ordering are handmade, made to order items that are created specifically for your order. These items take time to create, and are typically completed between 2-4 weeks after your order is placed, depending on complexity and fittings. Once your order is placed and agreed to, I cannot allow anything other than very minor alterations to sizing*, material** or images*** (Please follow links below to see sizing charts and details on how to measure accurately for a made to order garment, but a consultation in person will always be preferable)
Sadly, I cannot give refunds if these terms are ignored. Therefore, if you receive a custom/made to order item that isn’t right, contact me with your order number in the subject line and I will be happy to help as best I can with alterations. In the event of unforeseen circumstances, a refund will be allowed with deductions to cover any materials and work completed. Unfortunately I cannot accept returns or exchanges on made to measure items. I cannot give refunds on deposits for orders cancelled due to impatience or incorrect orders attributed to customer error. Please double check to make sure your order is correct (sizes, colours, spelling, etc.) before submitting payment. If in doubt, please contact me via email before ordering.
PLEASE DO NOT ORDER MADE TO ORDER ITEMS OR CUSTOM ITEMS IF YOU DO NOT AGREE TO THESE TERMS.
On shipment of items:
Upon placing an order it may be split into multiple shipments to get you your items as soon as possible. Some items do take longer than others and upon completion will ship immediately. Do not be surprised if you receive your items from your order individually. If you have any concerns about the whereabouts of any unfulfilled items on your order please feel free to contact me via email for an update.
** a selection of sample fabrics/yarns are available on request